Thought Leader System Terms of Service

Last updated: August 27, 2026

These Terms of Service (“Terms”) are a legally binding agreement between Rock Ridge Media LLC (“RRM,” “we,” “us,” or “our”) and the person or business accepting these Terms (“Customer,” “you,” or “your”). Rock Ridge Media LLC provides the Thought Leader System software platform and related services (“Thought Leader System,” “TLS,” the “Platform,” or the “Services”).

PLEASE READ THESE TERMS CAREFULLY. SECTION 28 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER. EXCEPT FOR THE LIMITED COURT PROCEEDINGS EXPRESSLY DESCRIBED IN SECTION 28, ALL DISPUTES MUST BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION, INCLUDING DISPUTES THAT MIGHT OTHERWISE QUALIFY FOR SMALL-CLAIMS COURT.

By creating an account, purchasing a subscription, clicking a button or checkbox indicating acceptance, or otherwise accessing or using the Services after being presented with these Terms, you agree to be bound by them. If you accept these Terms on behalf of a business or other entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not create an account, purchase, access, or use the Services.

Our Privacy Policy describes our privacy practices and should be reviewed together with these Terms.

1. Agreement and Acceptance

These Terms govern access to and use of TLS, including any related websites, software, applications, communications tools, AI features, CRM functions, communities, courses, webinars, forms, marketing tools, integrations, storage, and other features or services made available through the Platform.

Certain purchases, professional services, add-ons, or specialized features may also be governed by an order form, checkout page, Statement of Work, add-on agreement, or other written terms (“Order”). If an Order expressly conflicts with these Terms, the Order controls solely with respect to that conflict.

The Services are offered for business and professional purposes only and are not intended for personal, family, or household use.

2. Definitions

For purposes of these Terms:

“Account” means a Customer account established to access TLS.

“Authorized User” means an owner, employee, contractor, team member, or other person whom Customer authorizes to access Customer’s Account.

“Customer Content” means content, materials, files, text, images, video, audio, trademarks, documents, courses, community posts, communications, prompts, forms, templates created by Customer, and other materials submitted to or created by Customer through the Services.

“Customer Data” means information Customer or its Authorized Users submit to, collect through, store within, or process using TLS, including information relating to Customer’s leads, contacts, customers, members, students, registrants, purchasers, and other End Users.

“End User” means a person who interacts with Customer through the Services, including a lead, contact, customer, client, member, student, subscriber, registrant, purchaser, community participant, or communications recipient.

“Included Allowance” means usage of a metered feature included with a particular subscription for a particular billing period.

“Additional Allowance” means separately purchased, credited, awarded, or otherwise granted usage beyond an Included Allowance.

“Usage-Based Services” means features for which RRM incurs or calculates charges based upon usage, volume, consumption, storage, processing, transmission, or similar measurements. Usage-Based Services may include, without limitation, artificial intelligence usage, email transmission, SMS or MMS messaging, voice or telephone usage, transcription, media processing, storage, and other metered resources.

“Third-Party Service” means a service, platform, application, API, telecommunications provider, payment processor, hosting provider, artificial-intelligence provider, or other third-party product or service used by, connected to, or integrated with TLS.

3. Eligibility and Business Use

TLS is intended exclusively for adults engaged in legitimate business or professional activities.

To open, control, access, or use an Account as a Customer or Authorized User, you must:

• be at least eighteen (18) years old;

• be acting for legitimate business or professional purposes;

• have legal capacity and authority to enter into binding contracts; and

• if acting for an entity, have authority to bind that entity.

TLS may be used by corporations, limited liability companies, partnerships, sole proprietors, independent professionals, and other legitimate business organizations.

Persons under eighteen (18) years of age may not create or control a TLS Account, serve as an Authorized User, purchase through TLS, or participate as an End User in communities, courses, webinars, memberships, or other experiences delivered through the Platform.

Customer may not knowingly permit a person under eighteen (18) years of age to access or participate in the Services.

Unless RRM agrees otherwise in writing, Customer must be based in the United States.

Customer may not misrepresent its identity, business, authority, age, or eligibility to use the Services.

4. The TLS Platform and Services

TLS is a software platform designed to provide business, marketing, customer-management, communication, content, education, automation, artificial-intelligence, and related capabilities.

Specific features depend upon Customer’s plan and may change over time. The availability of a feature on the Platform does not mean that every feature is included with every subscription.

RRM may improve, modify, replace, or discontinue features as the Platform evolves. RRM will not intentionally eliminate the core functionality of a prepaid subscription during its then-current paid subscription period without reasonable cause, except where a modification is reasonably necessary because of law, security concerns, Third-Party Service changes, abuse prevention, technical necessity, or circumstances beyond RRM’s reasonable control.

Professional, implementation, consulting, design, migration, setup, onboarding, or other services outside ordinary Platform access may be subject to a separate Order, fee, or Statement of Work.

5. Accounts and Authorized Users

Customer is responsible for:

• maintaining accurate Account information;

• protecting passwords, authentication credentials, API keys, and other access credentials;

• determining which persons may access its Account;

• promptly removing access when an Authorized User should no longer have access;

• all activity performed through its Account by Customer or its Authorized Users; and

• promptly notifying RRM of suspected unauthorized access or security incidents involving the Account.

Each individual Authorized User must use their own credentials when the Platform provides individual user accounts. Credentials may not be publicly shared or made available to unrelated persons.

An “unlimited users” or similar feature does not authorize Customer to provide TLS accounts to unrelated businesses, resell Account access, operate TLS as a shared service bureau, or allow persons who are not legitimately associated with Customer’s business to use Customer’s subscription.

Customer is responsible for the conduct of its Authorized Users and their compliance with these Terms.

6. Subscription Plans, Fees, and Billing

6.1 Subscription Plans

TLS may offer monthly, annual, promotional, or other subscription plans.

The applicable subscription price, billing frequency, Included Allowances, features, setup or onboarding fees, and other plan-specific terms are shown at checkout, on the applicable order page, or in an Order.

By purchasing a recurring subscription, Customer authorizes RRM and its payment processor to charge the payment method on file automatically when subscription fees and other authorized charges become due.

Unless canceled in accordance with these Terms, subscriptions renew automatically for successive periods of the same duration at the price then applicable to Customer’s plan, subject to any promotional terms or advance price-change notice provided by RRM.

6.2 Setup and Onboarding Fees

Any setup, onboarding, implementation, migration, configuration, or similar one-time fee assessed in connection with the Services is nonrefundable once charged, except where applicable law expressly requires otherwise.

6.3 Price Changes

RRM may change subscription pricing upon advance notice. A price change will not retroactively increase the price of a subscription period that has already been paid.

For annual subscriptions, a standard price change ordinarily becomes effective at the next annual renewal.

Promotional pricing is governed by the terms of the promotion under which it was granted.

6.4 Founder and Promotional Plans

RRM may offer special promotional plans, including a “Founder,” “Founders,” or similar early-customer offer.

Any special pricing, Included Allowances, benefits, or other privileges associated with such an offer are personal to the qualifying Account and subject to the conditions disclosed with the offer.

Unless the applicable promotional terms expressly provide otherwise, voluntarily canceling the promotional plan or changing to another subscription plan permanently forfeits benefits specific to that promotional plan. A Customer who later returns to TLS or changes plans is not entitled to have expired or forfeited promotional benefits restored.

Founder and other promotional Accounts receive the same standard three-day payment grace period described in Section 8.3.

If a Founder or other promotional Customer cures the failed payment during that grace period, the temporary payment failure alone will not cause the loss of promotional status.

If the delinquency is not cured within the standard grace period, promotional pricing and benefits may be permanently forfeited, even if the Account or Customer Data has not yet been permanently deleted.

RRM may, in its sole discretion, extend a payment grace period and preserve promotional status for a longer period. Any such extension is a courtesy, does not modify these Terms for future payment failures, and does not obligate RRM to grant the same or any other extension in another circumstance.

6.5 Taxes

Customer is responsible for sales, use, excise, telecommunications, and other transaction taxes imposed upon Customer’s purchase or use of the Services, excluding taxes based upon RRM’s net income.

6.6 Payment Processors

Payments may be processed through one or more Third-Party Services. Customer agrees to provide accurate payment information and comply with applicable payment-processor requirements.

RRM does not independently store or control all payment-card information provided directly to a payment processor.

6.7 Chargebacks

Customer should contact RRM promptly regarding a disputed charge.

An improper, fraudulent, or abusive chargeback may constitute a breach of these Terms and may result in Account suspension or termination. Nothing in these Terms limits any non-waivable right Customer may have under applicable law.

7. Usage-Based Services and Allowances

Certain features consume Usage-Based Services.

The price, Included Allowance, unit of measurement, overage rate, or other applicable usage terms may be stated on Customer’s plan, checkout page, Account, or applicable Order.

Customer authorizes RRM to charge for Usage-Based Services used by Customer or its Authorized Users in accordance with the applicable pricing.

7.1 Included Allowances

Included Allowances apply only to the billing period for which they are provided and expire at the end of that billing period.

Unused Included Allowances do not roll over unless the applicable plan expressly states otherwise.

7.2 Additional Allowances

Additional Allowances may be purchased or granted separately.

Unless expressly stated otherwise when granted:

• Additional Allowances may carry forward to future billing periods while the Account remains active;

• Additional Allowances are consumed before Included Allowances;

• Additional Allowances have no cash value;

• Additional Allowances cannot be transferred between unrelated Accounts; and

• unused Additional Allowances are forfeited when the Account is terminated and are not refundable or redeemable for cash.

7.3 “Unlimited” Features

When a TLS plan describes a feature as “unlimited,” it means that TLS does not impose an ordinary quantity-based plan limit on that feature when used for Customer’s legitimate internal business operations.

“Unlimited” does not mean infinite or unrestricted use and does not include Usage-Based Services unless expressly stated.

Unlimited use does not permit:

• resale or redistribution of TLS resources;

• credential or Account sharing with unrelated businesses;

• operating TLS as infrastructure for an unrelated third-party service;

• automated activity designed primarily to consume or exhaust resources;

• circumventing usage charges, technical restrictions, or plan limitations;

• excessive activity that materially threatens Platform stability, security, availability, or performance; or

• activity that is fraudulent, abusive, or inconsistent with normal business use.

RRM may reasonably restrict, throttle, suspend, or investigate usage that threatens Platform integrity or appears to violate this Section.

8. Cancellation, Refunds, Payment Failure, Suspension, and Termination

8.1 Customer Cancellation

Customer may cancel a subscription at any time using the cancellation method made available by RRM.

Unless otherwise stated in an applicable Order, cancellation becomes effective at the end of the then-current paid subscription period.

Customer retains access to the Services through the end of that paid period, subject to these Terms.

Except for the limited annual-subscription refund described in Section 8.2 or where required by law, cancellation does not entitle Customer to a prorated or partial refund.

8.2 Fourteen-Day Refund for Initial Annual Subscription

A Customer purchasing an annual TLS subscription for the first time may request cancellation and a refund of the annual base subscription fee within fourteen (14) calendar days after the initial purchase.

This refund privilege:

• applies only to the Customer’s initial annual TLS subscription;

• does not renew or restart when an annual subscription renews;

• does not apply to monthly subscriptions;

• does not apply to setup, onboarding, implementation, migration, or similar one-time fees;

• does not apply to Usage-Based Services, Additional Allowances, separately purchased products, or other nonrefundable charges;

• does not excuse amounts already incurred for Usage-Based Services or other separately chargeable items; and

• may be denied in cases of fraud or abuse.

After the fourteen-day period, an annual subscription is nonrefundable. Cancellation remains effective at the end of the prepaid annual term.

8.3 Failed Payments

Subscription and usage charges are due when billed.

When a recurring subscription payment fails, RRM may attempt payment on the original renewal date and again on each of the following two calendar days.

During this three-day payment grace period, Customer may continue to use the Account normally.

RRM may, in its sole discretion, extend the payment grace period. RRM is not obligated to do so, and an extension in one instance does not create any right to an extension in the future.

If payment remains unresolved after the standard grace period or any discretionary extension granted by RRM, RRM may lock the Account. A locked Account may not be used for ordinary Platform operations until the delinquency is resolved.

Account locking does not extend the subscription term, waive amounts due, or alter the original renewal date.

If Customer pays all amounts necessary to cure the delinquency before Account termination, RRM will restore ordinary Account access, provided there is no independent basis for restriction, suspension, or termination under these Terms.

Restoration of Account access does not restore Founder or other promotional pricing or benefits that were forfeited under Section 6.4.

If payment remains unresolved thirty (30) days after the original due date, RRM may terminate the Account and delete Customer Data in accordance with Section 9.

8.4 Termination or Nonrenewal by RRM Without Cause

RRM may elect not to renew or may terminate a subscription without cause.

At RRM’s discretion, RRM may:

1. provide access through the end of Customer’s then-current paid subscription period, in which case no prorated refund is due; or

2. terminate access before the end of the paid subscription period and issue a prorated refund of the unused portion of the applicable base subscription fee.

Any prorated refund under this Section does not include setup fees, Usage-Based Services, Additional Allowances, or other separately charged or nonrefundable amounts.

The choice between continued access and early termination with a prorated refund rests with RRM.

8.5 Suspension or Termination for Cause

RRM may immediately suspend, restrict, lock, or terminate an Account, without waiting until the end of a paid subscription period, when RRM reasonably believes that:

• Customer has materially breached these Terms;

• Customer has engaged in fraud, illegal activity, abuse, or deceptive practices;

• Customer has sent or facilitated unlawful spam or communications;

• Customer’s activity threatens the security, integrity, reputation, or availability of TLS or a Third-Party Service;

• Customer is infringing intellectual-property rights;

• Customer is attempting unauthorized access, circumvention, reverse engineering, or system exploitation;

• continued service could expose RRM or another party to legal or regulatory risk;

• Customer has materially misrepresented its identity or business;

• Customer has failed to pay amounts due; or

• immediate action is reasonably necessary to protect RRM, TLS, another customer, an End User, or a third party.

RRM may choose suspension or restriction instead of termination when RRM believes the issue can reasonably be corrected.

Where reasonably practicable, RRM may provide notice and an opportunity to cure. RRM is not required to provide advance notice when immediate action is reasonably necessary.

Except where required by law or expressly agreed by RRM, suspension or termination for cause does not entitle Customer to a refund.

9. Customer Data, Data Retrieval, and Deletion

9.1 Ownership

As between Customer and RRM, Customer retains its rights in Customer Data and Customer Content.

Customer grants RRM a limited, nonexclusive license to host, store, copy, transmit, display, format, process, back up, and otherwise use Customer Data and Customer Content solely as reasonably necessary to provide, maintain, secure, support, and operate the Services, comply with Customer’s instructions, and satisfy legal obligations.

9.2 Customer Responsibility for Copies and Exports

TLS is not intended to serve as Customer’s sole archival or backup system.

Customer is responsible for maintaining appropriate independent copies of data that Customer cannot afford to lose and for exporting information Customer wishes to retain before its subscription ends.

9.3 Data Retrieval Period

Following ordinary expiration or termination of a subscription, RRM may make Customer Data available for retrieval for up to thirty (30) days after the effective termination date.

This period is a courtesy data-retrieval period, not a guaranteed archival or storage service.

Customer should export its data before termination whenever possible.

For Accounts affected by payment delinquency under Section 8.3, the thirty-day period is measured from the original payment due date. Accordingly, the standard three-day payment grace period forms part of, rather than extends, the thirty-day period.

RRM may restrict or deny post-termination access when reasonably necessary because of security concerns, illegal activity, legal requirements, third-party rights, or termination for serious misconduct.

9.4 Deletion

After the applicable retrieval period expires, RRM may permanently delete Customer Data and Customer Content without further obligation to Customer.

Deleted information may remain temporarily in backups, disaster-recovery systems, security logs, fraud-prevention records, legal archives, or other systems where immediate deletion is technically impracticable or retention is reasonably required by law or legitimate security and compliance requirements. Such information will remain subject to applicable confidentiality and data-protection obligations until deleted in the ordinary course.

10. Customer Responsibilities

Customer is solely responsible for its business and its use of TLS.

Customer is responsible for:

• Customer Content and Customer Data;

• determining whether Customer’s use of TLS is appropriate for its business;

• obtaining all rights and permissions necessary to submit or process Customer Data and Customer Content;

• maintaining legally required privacy policies, terms, disclosures, consents, and notices for its own End Users;

• complying with laws applicable to Customer’s business, advertising, products, services, communications, and data practices;

• configuring the Platform appropriately;

• reviewing automated actions and AI-generated material before relying on them where appropriate;

• honoring commitments made to Customer’s own customers and End Users; and

• maintaining appropriate records of consents, transactions, and communications.

The availability of a feature within TLS does not constitute legal advice or a representation that Customer’s particular use of that feature is lawful.

11. Acceptable Use

Customer and its Authorized Users may use TLS only for lawful and legitimate business purposes.

Customer may not use the Services to:

• violate any law, regulation, court order, or legally binding obligation;

• engage in fraud, deception, phishing, identity theft, impersonation, or misleading business practices;

• infringe or misappropriate copyright, trademark, patent, trade-secret, privacy, publicity, or other rights;

• distribute malware, malicious code, or harmful software;

• attempt unauthorized access to systems, networks, accounts, data, or credentials;

• probe, scan, attack, disable, overload, or interfere with TLS or another system without authorization;

• scrape or extract Platform data except through functionality expressly provided for that purpose;

• circumvent authentication, security controls, usage limits, billing systems, or technological restrictions;

• create or distribute unlawful spam;

• send unlawful robocalls, robotexts, prerecorded calls, or telemarketing communications;

• create fake or false customer reviews or testimonials;

• purchase, solicit, manipulate, suppress, or condition incentives for reviews in a manner prohibited by applicable law;

• falsely represent that reviews or endorsements are independent;

• purchase or generate fake indicators of social-media influence for deceptive purposes;

• harass, threaten, stalk, exploit, or unlawfully discriminate against another person;

• distribute unlawful obscene or exploitative material;

• create deceptive synthetic identities, impersonations, voices, images, or media;

• use AI or automation to intentionally mislead another person about a material fact;

• facilitate unlawful products, services, transactions, or conduct;

• use the Services for emergency dispatch, life-support, safety-critical operations, or other applications in which a failure of the Services could reasonably result in death or serious bodily injury; or

• assist another person in doing any of the foregoing.

RRM may investigate suspected violations and may remove or restrict content or activity where reasonably necessary to enforce these Terms, respond to a legal request, protect the Services, or prevent harm.

RRM is not obligated to monitor all Customer Content or Customer activity proactively.

12. Email, SMS, Calling, and Marketing Compliance

TLS may provide tools that allow Customer to send or automate email, SMS, MMS, telephone calls, voicemail, artificial or prerecorded voice communications, and other communications.

Customer, not RRM, is the sender, caller, advertiser, or initiator of communications Customer directs through TLS, except where RRM expressly sends a communication on its own behalf.

Customer is solely responsible for ensuring that its communications comply with all applicable laws, regulations, industry rules, carrier requirements, and contractual requirements, including as applicable:

• the Telephone Consumer Protection Act (“TCPA”);

• the CAN-SPAM Act;

• federal and state telemarketing and do-not-call laws;

• consent and consent-revocation requirements;

• calling-hour restrictions;

• caller-identification requirements;

• automated-dialing, prerecorded-voice, and artificial-voice requirements;

• SMS/MMS carrier and messaging-program requirements;

• opt-in, opt-out, unsubscribe, and suppression requirements; and

• applicable state privacy and communications laws.

Customer must obtain and maintain legally sufficient consent before sending communications for which consent is required.

Customer must promptly honor revocations of consent, opt-outs, unsubscribe requests, and do-not-contact requests as required by law.

Customer is responsible for maintaining appropriate evidence of consent.

Customer may not upload purchased, harvested, scraped, or otherwise unlawfully obtained contact lists.

The fact that TLS permits a communication to be technically transmitted does not mean that the communication is legally permitted.

RRM does not guarantee email deliverability, telephone connectivity, SMS delivery, carrier acceptance, caller-ID display, inbox placement, or avoidance of spam filters or carrier filtering.

13. Artificial Intelligence, Automation, Voice AI, and Synthetic Content

TLS may offer features powered by artificial intelligence, machine learning, automated systems, synthetic media, transcription, text generation, voice generation, or third-party AI providers (“AI Features”).

13.1 AI Output

AI-generated content may be inaccurate, incomplete, misleading, offensive, outdated, or inappropriate.

Customer is responsible for evaluating AI-generated output before publishing, transmitting, acting upon, or relying upon it.

Customer should not assume that AI output has been reviewed by RRM.

AI output may not be unique, and another user may receive identical or similar output.

13.2 No Professional Advice

AI Features do not provide legal, medical, financial, accounting, tax, investment, or other licensed professional advice.

Customer should obtain appropriate professional advice when circumstances require it.

13.3 Inputs and Rights

Customer is responsible for ensuring that it has the legal right to provide prompts, content, recordings, data, images, voices, or other materials submitted to AI Features.

As between Customer and RRM, Customer retains its rights in Customer inputs.

To the extent RRM obtains any transferable rights in AI output generated specifically in response to Customer’s inputs, RRM assigns those rights to Customer, subject to applicable law and third-party rights.

RRM does not warrant that any AI-generated output qualifies for copyright, trademark, patent, or other intellectual-property protection.

13.4 AI Voice, Recordings, and Disclosure

Customer is responsible for complying with laws governing artificial or prerecorded voices, call recording, wiretapping, consent, impersonation, synthetic media, and disclosure of AI involvement.

Where applicable law requires disclosure that a person is interacting with an artificial intelligence system or synthetic voice, Customer is responsible for providing that disclosure.

13.5 High-Impact Decisions

Customer may not use AI Features as the sole basis for decisions involving employment, housing, credit, insurance, healthcare, education admission, legal rights, or similarly significant decisions unless Customer independently ensures that the use complies with all applicable legal requirements and incorporates meaningful human review where required.

14. Communities, Courses, Webinars, and User-Generated Content

Customer may use TLS to operate communities, courses, webinars, memberships, comment areas, or other environments in which End Users submit or access content.

Customer is responsible for:

• establishing and enforcing its own rules for its End Users;

• moderating its own community or content where appropriate;

• obtaining rights to materials Customer or its End Users upload;

• responding to disputes between Customer and its End Users; and

• ensuring Customer’s offering complies with applicable law.

RRM is not a publisher, sponsor, instructor, guarantor, or party to Customer’s courses, memberships, communities, events, webinars, advice, promises, or other offerings merely because TLS provides the technology used to deliver them.

RRM may remove, restrict, or disable access to Customer or End User content when RRM reasonably believes doing so is necessary to enforce these Terms, address infringement, comply with law, protect another person, or protect the Platform.

15. Customer Sales, Payments, and Transactions

TLS may allow Customer to sell products, services, courses, memberships, webinar access, subscriptions, or other offerings and may facilitate connections to third-party payment processors.

Customer, and Customer alone, is the seller or provider of anything Customer offers through TLS. RRM is not the seller, merchant, fulfillment provider, or contracting party in a transaction between Customer and an End User merely because TLS facilitates that transaction.

Customer is solely responsible for:

• accurately describing its products and services;

• setting prices and commercial terms;

• fulfilling all promises, commitments, guarantees, and understandings with purchasers;

• delivery and performance;

• refunds and cancellation obligations owed to purchasers;

• customer service;

• taxes;

• licenses and registrations;

• consumer disclosures;

• recurring-billing requirements;

• disputes and chargebacks involving Customer’s purchasers; and

• compliance with all laws applicable to Customer’s sale.

Customer may not represent or imply that RRM or Thought Leader System guarantees, endorses, sponsors, or assumes responsibility for Customer’s products or services.

Payment processing may be provided by a Third-Party Service subject to that provider’s terms.

RRM does not guarantee that a payment processor will approve, maintain, settle, or process any transaction.

16. Intellectual Property and Platform License

16.1 RRM Intellectual Property

RRM and its licensors retain all rights in and to TLS and materials created or owned by RRM, including:

• software and source code;

• system architecture;

• user-interface elements;

• databases and data structures;

• APIs;

• documentation;

• proprietary templates;

• standardized automation templates and workflows;

• Platform designs;

• trademarks, logos, and branding;

• proprietary processes and technical know-how; and

• improvements, modifications, and derivative works of the foregoing.

Except for the limited right to use the Services under these Terms, no ownership interest in TLS is transferred to Customer.

16.2 License to Customer

Subject to payment and compliance with these Terms, RRM grants Customer a limited, nonexclusive, nontransferable, nonsublicensable right during the subscription term to access and use TLS for Customer’s legitimate internal business operations.

Customer may use and export Customer Content and ordinary end products created through the Platform, subject to applicable third-party rights.

Customer may not extract, copy, reproduce, distribute, sell, sublicense, or replicate the underlying Platform, proprietary templates, software, system architecture, automation logic, or other RRM proprietary materials except where RRM expressly permits it.

16.3 Restrictions

Customer may not:

• reverse engineer, decompile, disassemble, or attempt to derive TLS source code except to the limited extent such restriction is prohibited by law;

• circumvent technical access restrictions;

• copy substantial portions of the Platform interface or functionality to create a competing service;

• resell or sublicense TLS except through an RRM-authorized program;

• use unauthorized automated means to extract data from TLS;

• remove proprietary notices; or

• provide unauthorized access to a competing service provider for the purpose of copying, cloning, or replicating TLS.

Nothing in this Section prohibits Customer from independently using general ideas, marketing principles, business concepts, or know-how that are not themselves protectable proprietary information.

17. Feedback

If Customer voluntarily provides suggestions, feature requests, ideas, corrections, or other feedback regarding TLS, Customer grants RRM a perpetual, irrevocable, worldwide, royalty-free right to use, modify, incorporate, commercialize, and otherwise exploit that feedback without restriction or compensation.

This Section does not transfer ownership of Customer Data or Customer Content.

18. Third-Party Services and Integrations

TLS may rely upon or interoperate with Third-Party Services.

Customer may also choose to connect its own third-party accounts or integrations.

Customer authorizes RRM to exchange Customer Data with a Third-Party Service to the extent reasonably necessary to provide an integration or perform Customer’s requested function.

Third-Party Services may be subject to their own terms, policies, pricing, availability, technical limits, and privacy practices.

RRM does not control Third-Party Services and is not responsible for their independent acts, omissions, outages, changes, service discontinuations, security incidents, pricing changes, or failures.

If a Third-Party Service modifies or discontinues functionality on which a TLS feature depends, RRM may modify or discontinue the affected TLS feature.

RRM will use commercially reasonable efforts to manage integrations but cannot guarantee the continuing availability or behavior of a Third-Party Service.

19. Privacy and Data Processing

19.1 Customer and RRM Roles

Customer determines the purposes for which Customer collects and uses personal information relating to its End Users.

When RRM processes personal information contained in Customer Data solely to provide TLS to Customer, RRM acts as Customer’s service provider, processor, contractor, or comparable role to the extent those terms are defined by applicable privacy law.

Customer remains responsible for determining whether its collection and use of personal information is lawful and for providing required notices and obtaining required consents.

19.2 Limited Processing Purposes

RRM may process Customer-provided personal information for the limited purposes necessary to:

• host, store, organize, retrieve, and back up Customer Data;

• operate CRM and contact-management functionality;

• transmit communications that Customer directs through the Platform;

• operate forms, communities, courses, webinars, memberships, and other Customer-configured functionality;

• perform automations initiated or configured by Customer;

• process Customer-requested AI, transcription, or content-generation functions;

• provide integrations requested or enabled by Customer;

• provide technical and customer support;

• detect, investigate, prevent, and remediate security incidents, fraud, abuse, and technical problems;

• maintain reliability and Platform functionality;

• comply with applicable law and lawful government requests; and

• carry out Customer’s lawful instructions consistent with the Services.

19.3 No Sale, Sharing, or Unrelated Commercial Use

RRM does not sell Customer Data.

When RRM is acting as Customer’s service provider, processor, or contractor, RRM will not sell or share personal information contained in Customer Data for cross-context behavioral advertising or use it for unrelated commercial purposes.

RRM will not retain, use, or disclose Customer-provided personal information outside the direct business relationship with Customer except as permitted by applicable law or reasonably necessary for the purposes described in this Section.

RRM will not combine Customer-provided personal information with personal information obtained from unrelated sources except where permitted by applicable law and reasonably necessary for security, fraud prevention, service operations, or another permitted purpose.

19.4 AI Training and Third-Party AI Providers

RRM does not use Customer Content, Customer Data, Customer prompts, or Customer communications to train generalized artificial-intelligence models for RRM’s unrelated purposes.

For third-party AI providers selected or configured by RRM, RRM will make good-faith efforts, including through available vendor settings, contractual restrictions, or provider terms where reasonably appropriate, to prevent Customer Content and Customer Data submitted through TLS from being used to train generalized AI models for the provider’s unrelated purposes.

RRM does not guarantee that an independent Third-Party Service will never violate its own commitments, contractual obligations, privacy policies, security obligations, or applicable law.

This limitation does not relieve RRM of any non-waivable obligation imposed upon RRM by applicable law regarding its selection, contracting, configuration, or oversight of subprocessors or service providers.

Where Customer independently chooses, connects, or enables a third-party integration, that third party’s independent terms and privacy practices may apply.

AI providers and other subprocessors may process and temporarily retain information as reasonably necessary to provide the requested service, prevent abuse, maintain security, or satisfy legal obligations.

19.5 Service Analytics

RRM may use aggregated or de-identified technical and usage information that does not reasonably identify Customer or an End User to operate, secure, diagnose, measure, improve, and plan capacity for TLS.

RRM will not attempt to re-identify such information except where reasonably necessary to investigate security, fraud, or abuse or where permitted by law.

19.6 Privacy Protection and Subprocessors

RRM will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of Customer Data it processes.

Customer authorizes RRM to use subprocessors reasonably necessary to provide the Services.

To the extent required by applicable law, RRM will require subprocessors that process Customer personal information on RRM’s behalf to be subject to appropriate contractual confidentiality, privacy, security, and data-processing obligations.

19.7 Privacy-Law Cooperation and Verification

To the extent required by applicable privacy law, RRM will reasonably cooperate with Customer regarding legally valid requests involving personal information RRM processes on Customer’s behalf.

For ordinary requests concerning RRM’s privacy, security, or data-processing practices, RRM may provide written summaries or other information selected by RRM that it reasonably determines is sufficient to describe the relevant operations without compromising:

• RRM intellectual property;

• trade secrets;

• system architecture;

• security measures whose disclosure could increase security risk;

• confidential Third-Party Service information; or

• Customer Data or confidential information belonging to another customer.

Except to the extent expressly required by applicable law or separately agreed by RRM in writing, RRM is not obligated to:

• complete Customer-specific security or privacy questionnaires;

• participate in interviews or interrogations concerning its systems or internal processes;

• complete Customer-requested assessments or certifications;

• permit Customer-directed penetration testing, scanning, or technical testing;

• permit physical or unrestricted system inspections;

• disclose source code, proprietary architecture, credentials, security configurations, or trade secrets; or

• provide internal or third-party reports that RRM is not otherwise obligated to disclose.

Where applicable law grants Customer a right to take reasonable and appropriate steps to verify RRM’s compliance, audit processing, or obtain information necessary for Customer’s own legally required assessment, RRM will cooperate to the extent legally required.

Any such cooperation will remain subject, to the extent permitted by law, to reasonable limitations concerning scope, confidentiality, security, scheduling, frequency, proportionality, and the protection of RRM, Third-Party Service, and other-customer information.

Where applicable law permits RRM to satisfy a verification requirement through summaries, documentation, existing assessments, attestations, or other alternative evidence, RRM may choose the reasonable method of compliance.

Nothing in these Terms constitutes a certification or attestation by RRM except for the express contractual representations stated in these Terms or another written agreement executed by RRM.

19.8 Compliance Changes and Remediation

RRM will notify Customer if RRM determines that it can no longer satisfy a material legal obligation applicable to its processing of Customer personal information where applicable law requires such notice.

Where applicable law grants Customer the right to take reasonable and appropriate steps to stop or remediate unauthorized processing, RRM will cooperate in good faith to the extent required by that law.

19.9 Sensitive and Regulated Data

Unless a feature is expressly designed for such information and RRM has expressly agreed to the applicable requirements, Customer should not use TLS to store or process:

• protected health information regulated by HIPAA;

• full payment-card data outside designated payment-processing fields;

• Social Security numbers or government identification credentials;

• passwords or authentication secrets belonging to End Users;

• biometric identifiers used for unique identification;

• highly sensitive financial credentials; or

• other information subject to specialized regulatory requirements that TLS has not expressly agreed to support.

Customer is responsible for determining whether a particular category of data is appropriate for the Services.

## 19.10 Minors

TLS is not designed or intended for use by persons under eighteen (18) years of age.

Customer may not knowingly use TLS to collect Personal Information from, market to, sell to, enroll, admit, communicate with for participation purposes, or otherwise provide Platform access or participation to a person under eighteen (18).

This prohibition applies to Customer Accounts, Authorized Users, communities, courses, webinars, memberships, forms intended for participation, paid offerings, and other End User experiences provided through TLS.

If Customer learns that a person under eighteen has accessed or participated in the Services contrary to this Section, Customer must promptly take reasonable steps to terminate that participation and notify RRM where Customer requires RRM's assistance removing or deleting related information.

RRM may restrict access, remove information, suspend affected functionality, or take other reasonable action when RRM learns that a minor is using or participating in TLS contrary to these Terms.

20. Copyright Complaints and DMCA Policy

RRM respects intellectual-property rights and expects Customers and End Users to do the same.

RRM has adopted a policy providing for termination, in appropriate circumstances, of Customers or users who repeatedly infringe copyright.

RRM will accommodate and will not knowingly interfere with standard technical measures used by copyright owners to identify or protect copyrighted works to the extent required by applicable law.

20.1 Copyright Infringement Notices

A copyright owner or authorized agent who believes material hosted through TLS infringes copyright may send RRM a written notice containing substantially the information required by the Digital Millennium Copyright Act (“DMCA”), including:

1. identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are involved;

2. identification and location of the allegedly infringing material sufficient to permit RRM to locate it;

3. the complaining party’s name, address, telephone number, and email address;

4. a statement that the complaining party has a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or law;

5. a statement, made under penalty of perjury, that the information in the notice is accurate and that the complaining party is authorized to act on behalf of the copyright owner; and

6. the physical or electronic signature of the copyright owner or authorized agent.

Notices should be sent to RRM’s designated copyright agent using the contact information published by RRM for that purpose.

20.2 Counter-Notices

A Customer or End User whose material has been removed or disabled because of a DMCA notice may submit a legally sufficient counter-notification containing:

1. the person’s physical or electronic signature;

2. identification of the removed material and the location where it appeared before removal;

3. a statement under penalty of perjury that the person has a good-faith belief the material was removed or disabled because of mistake or misidentification; and

4. the person’s name, address, telephone number, and legally required consent to jurisdiction and service of process.

Following receipt of a valid counter-notification, RRM may restore material in accordance with applicable law unless RRM receives legally sufficient notice that the complaining party has initiated the appropriate court action.

20.3 Repeat Infringers

RRM may terminate Customers, Authorized Users, or other users who repeatedly infringe copyright or other intellectual-property rights.

RRM retains reasonable discretion to determine when repeated conduct warrants termination based upon the circumstances and applicable law.

21. Service Availability, Maintenance, and Beta Features

RRM works to maintain reliable Services but does not guarantee uninterrupted or error-free availability.

TLS may be unavailable because of:

• scheduled or emergency maintenance;

• software defects;

• internet or telecommunications failures;

• Third-Party Service outages;

• security events;

• infrastructure failures;

• force-majeure events; or

• circumstances beyond RRM’s reasonable control.

RRM may deploy updates, maintenance, patches, or configuration changes as reasonably necessary.

Features labeled beta, preview, experimental, early access, or similar may be incomplete, changed substantially, unavailable, or discontinued at any time and are provided without any separate service-level commitment unless RRM expressly agrees otherwise in writing.

22. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

RRM DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

RRM DOES NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE;

• EVERY FEATURE WILL REMAIN AVAILABLE;

• CUSTOMER DATA WILL NEVER BE LOST OR CORRUPTED;

• EMAILS, MESSAGES, OR CALLS WILL ALWAYS BE DELIVERED;

• THIRD-PARTY SERVICES WILL REMAIN AVAILABLE;

• AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, UNIQUE, CURRENT, OR SUITABLE FOR A PARTICULAR PURPOSE;

• CUSTOMER’S USE OF TLS WILL COMPLY WITH LAWS APPLICABLE TO CUSTOMER’S PARTICULAR BUSINESS; OR

• USE OF TLS WILL GENERATE ANY PARTICULAR BUSINESS, MARKETING, SALES, FINANCIAL, OR OTHER RESULT.

RRM DOES NOT GUARANTEE LEADS, SALES, REVENUE, PROFIT, CUSTOMER ACQUISITION, CONVERSION RATES, SEARCH RANKINGS, ENGAGEMENT, BUSINESS GROWTH, OR ANY OTHER COMMERCIAL OUTCOME.

CUSTOMER USES THE SERVICES AND RELIES UPON OUTPUTS AT ITS OWN BUSINESS RISK.

Some jurisdictions may not permit certain warranty exclusions, in which case those exclusions apply only to the maximum extent permitted by law.

23. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RRM AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, ANTICIPATED SAVINGS, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, RRM’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, INCLUDING CLAIMS BASED UPON BREACH OF CONTRACT, TORT, ORDINARY NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, WILL NOT EXCEED THE SUBSCRIPTION AND USAGE-BASED SERVICE FEES PAID OR PAYABLE TO RRM FOR THE ONE (1) MONTH OF SERVICE IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

For a prepaid annual or other multi-month subscription, the liability cap will be calculated using the portion of the prepaid base subscription fee attributable on a pro-rata basis to one month of service, together with applicable Usage-Based Service fees attributable to that period.

For a claim arising during Customer’s first month of service, the cap will not exceed the base subscription fee attributable to that first month plus Usage-Based Service fees attributable to that period. Setup, onboarding, implementation, migration, and other one-time fees are not included in calculating the liability cap.

The foregoing exclusions and limitations apply collectively to all claims arising from the same or related events and are intended to apply to claims based upon RRM’s ordinary negligence to the fullest extent permitted by law.

Nothing in these Terms excludes or limits liability to the extent applicable law prohibits that liability from being excluded or limited.

24. Indemnification

Customer agrees to defend, indemnify, and hold harmless RRM and its owners, officers, employees, contractors, affiliates, and licensors from and against third-party claims, demands, proceedings, damages, judgments, penalties, fines, liabilities, settlements, costs, and reasonable attorneys’ fees arising out of or relating to:

• Customer Content or Customer Data;

• Customer’s products, services, courses, memberships, communities, webinars, advice, representations, guarantees, or other offerings;

• Customer’s breach of these Terms;

• Customer’s violation of law;

• Customer’s communications, including email, SMS, telephone, telemarketing, or automated communications;

• alleged violations of the TCPA, CAN-SPAM Act, privacy laws, telemarketing laws, or similar communications requirements caused by Customer’s conduct;

• Customer’s collection, use, disclosure, or processing of personal information;

• intellectual-property infringement caused by materials supplied, selected, or directed by Customer;

• Customer’s transactions with End Users;

• taxes, refunds, chargebacks, fulfillment disputes, or consumer claims arising from Customer’s sales;

• Customer’s misuse of AI Features or synthetic content;

• Customer’s Authorized Users; or

• Customer’s unlawful, fraudulent, or abusive use of the Services.

RRM will provide reasonable notice of a covered claim when practicable.

Customer may not settle a claim in a manner that admits wrongdoing by RRM, imposes a nonmonetary obligation upon RRM, or restricts RRM’s rights without RRM’s written consent.

RRM may participate in the defense with counsel of its choosing at its own expense or assume control of the defense where reasonably necessary to protect its interests.

25. Confidentiality

Each party may receive nonpublic information from the other that is identified as confidential or that a reasonable person would understand to be confidential under the circumstances (“Confidential Information”).

Confidential Information includes nonpublic business plans, pricing, technical information, security information, trade secrets, customer information, and Customer Data.

The receiving party will:

• use Confidential Information only as reasonably necessary to perform or receive the Services or exercise rights under these Terms;

• protect it using at least reasonable care; and

• disclose it only to personnel, contractors, advisers, and subprocessors who have a legitimate need to know and are subject to appropriate confidentiality obligations.

Confidential Information does not include information the receiving party can demonstrate:

• was lawfully known without confidentiality restriction before disclosure;

• becomes public through no breach by the receiving party;

• is lawfully received from a third party without confidentiality obligation; or

• is independently developed without use of the other party’s Confidential Information.

A party may disclose Confidential Information when required by applicable law, subpoena, court order, governmental demand, or other legally binding process. Where legally permitted and reasonably practicable, the receiving party will provide notice sufficient to allow the other party to seek appropriate protection.

The enforceable confidentiality obligations in this Section continue for at least three (3) years following termination of the applicable relationship.

Trade secrets remain protected for so long as they qualify for protection as trade secrets under applicable law.

With respect to Customer Confidential Information that remains in RRM’s possession after the three-year period, RRM intends to continue protecting that information and will use reasonable, good-faith efforts to maintain its confidentiality for so long as RRM retains it, subject to lawful disclosures, legitimate operational requirements, and the exceptions stated in this Section.

Nothing in this Section requires RRM to retain Customer Data or Confidential Information beyond the retention periods otherwise provided in these Terms.

26. Changes to the Services and These Terms

26.1 Service Changes

RRM may modify the Services as described in Section 4.

26.2 Changes to Terms

RRM may revise these Terms periodically.

For nonmaterial changes, clarifications, corrections, or changes that benefit Customers, the updated Terms may take effect upon posting.

For material changes that significantly increase Customer obligations or reduce Customer contractual rights, RRM will provide reasonable advance notice, ordinarily at least thirty (30) days.

Where practicable, material changes affecting an already prepaid subscription will not materially alter the economic terms of that prepaid period unless Customer affirmatively accepts the change or the change is reasonably necessary to comply with law, security requirements, Third-Party Service requirements, or circumstances outside RRM’s reasonable control.

Changes to the arbitration provision will not retroactively alter the method for resolving a Dispute of which RRM had received written notice before the effective date of the revised arbitration provision.

Continued use of TLS after revised Terms become effective constitutes acceptance of the revised Terms.

27. Governing Law

These Terms and any Dispute arising out of or relating to them or the Services are governed by the laws of the State of Missouri, without regard to its conflict-of-law rules.

The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement in Section 28 to the fullest extent applicable.

28. Binding Arbitration and Waiver of Collective Actions

THIS CONTRACT CONTAINS A BINDING ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES.

28.1 Agreement to Arbitrate

Except for the limited court proceedings expressly permitted below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, an Order, Customer’s Account, billing, termination, or the relationship between Customer and RRM (“Dispute”) shall be resolved exclusively through final and binding individual arbitration.

THE PARTIES EXPRESSLY WAIVE THE RIGHT TO HAVE A DISPUTE DECIDED BY A JUDGE OR JURY.

28.2 No Small-Claims Exception

The parties expressly waive any right to bring or defend a Dispute in small-claims court or an equivalent tribunal.

Disputes are subject to this arbitration agreement regardless of the amount in controversy.

28.3 Informal Resolution First

Before commencing arbitration, the complaining party must provide the other party written notice describing:

• the nature and factual basis of the Dispute;

• the relief requested; and

• sufficient information for the parties to attempt resolution.

The parties will attempt in good faith to resolve the Dispute for thirty (30) days after receipt of the notice before arbitration is filed.

This requirement does not prevent a party from seeking temporary emergency relief where delay would cause immediate and irreparable harm.

28.4 Arbitration Administrator and Rules

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and applicable expedited procedures then in effect, as modified by this Section.

If AAA is unable or unwilling to administer the arbitration, the parties will attempt to agree upon a comparable arbitration provider. If they cannot agree, a court of competent jurisdiction may appoint an administrator or arbitrator solely for purposes of carrying out this arbitration agreement.

28.5 Arbitrator

The arbitration will be conducted before one (1) neutral arbitrator.

Unless the parties agree otherwise, the arbitrator must be an attorney licensed to practice law for at least ten (10) years and have substantial experience with commercial contracts or technology-related business disputes.

28.6 Venue and Hearing

The legal seat of arbitration will be St. Charles County, Missouri.

Unless the parties agree otherwise, either party may request that hearings be conducted by video conference or other remote means where permitted by the applicable Rules.

28.7 Arbitrability

Except to the extent applicable law requires a court to decide whether an arbitration agreement was ever formed, the arbitrator has exclusive authority to resolve disputes concerning the interpretation, applicability, scope, validity, or enforceability of this arbitration provision, including defenses to arbitration and the enforceability of the class-action waiver.

28.8 Individual Proceedings Only

ALL DISPUTES MUST BE ARBITRATED ON AN INDIVIDUAL BASIS.

No party may bring or participate in any:

• class action;

• collective action;

• consolidated action;

• representative action;

• private-attorney-general action; or

• arbitration involving claims belonging to or asserted on behalf of another person or entity.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

The arbitrator has no authority to conduct class, collective, consolidated, or representative arbitration.

28.9 Fees and Costs

The party filing arbitration will pay the initial AAA filing fee.

Unless applicable law or the AAA Rules require otherwise, the parties will share the arbitrator’s fees and other arbitration administrative costs equally.

Each party will bear its own attorneys’ fees and expenses unless a statute, these Terms, or the arbitrator’s award authorizes fee shifting.

28.10 Court Relief to Protect Rights or Arbitration

Notwithstanding the agreement to arbitrate, either party may seek temporary, preliminary, or emergency injunctive relief from a court of competent jurisdiction when reasonably necessary to prevent imminent:

• unauthorized system access;

• cybersecurity harm;

• misuse of credentials;

• intellectual-property infringement;

• misappropriation of Confidential Information or trade secrets; or

• conduct that could cause immediate irreparable harm before an arbitrator can act.

Seeking such limited relief does not waive arbitration of the underlying Dispute.

Either party may also ask a court to compel arbitration, appoint an arbitrator when necessary, confirm or enforce an arbitration award, or perform another function permitted under applicable arbitration law.

28.11 Confidentiality

To the extent permitted by law, the existence of an arbitration, nonpublic filings, evidence, testimony, and the award will be treated as confidential except as reasonably necessary to:

• conduct the arbitration;

• enforce or challenge an award;

• comply with law or legal process;

• obtain professional advice; or

• protect a legal right.

28.12 Award

The arbitrator may award any individual relief that a court could award under applicable law, subject to these Terms.

The award will be final and binding and may be entered as a judgment in any court having jurisdiction.

28.13 Class-Waiver Severability

If the prohibition against class, collective, consolidated, or representative proceedings is determined to be unenforceable as to a particular claim or requested relief, that claim or relief will proceed in a court of competent jurisdiction rather than in class or representative arbitration.

Any remaining claims that may lawfully be arbitrated on an individual basis will remain subject to arbitration and may be stayed as appropriate while the non-arbitrable matter proceeds.

Under no circumstances will an arbitrator conduct class, collective, consolidated, or representative arbitration unless both parties expressly agree in writing after the Dispute arises.

28.14 Other Severability

If another portion of this Section 28 is held unenforceable, it will be severed or modified to the minimum extent necessary, and the remaining arbitration provisions will remain enforceable to the fullest extent permitted by law.

29. General Contract Provisions

29.1 Electronic Transactions and Notices

Customer agrees to conduct transactions with RRM electronically.

Customer consents to receive Account notices, invoices, renewal information, security notices, legal notices, and other transactional communications electronically at the email address or through the Account contact methods Customer provides.

Customer is responsible for maintaining current contact information.

Marketing email or SMS communications from RRM are subject to applicable consent and opt-out requirements and, where applicable, separate messaging terms.

29.2 Assignment

Customer may not assign or transfer these Terms or an Account without RRM’s prior written consent.

RRM may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of substantially all relevant assets, or transfer of the TLS business.

29.3 Independent Parties

The parties are independent contractors.

These Terms do not create a partnership, joint venture, employment relationship, fiduciary relationship, franchise, or agency relationship between Customer and RRM.

Customer has no authority to bind RRM.

29.4 Force Majeure

RRM will not be liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, war, terrorism, civil unrest, labor disputes, epidemics, governmental actions, internet or telecommunications failures, power failures, cyberattacks, widespread infrastructure outages, or failures of Third-Party Services.

29.5 No Third-Party Beneficiaries

Except for RRM parties expressly protected by provisions such as indemnification and limitation of liability, these Terms create no enforceable rights for third parties.

29.6 No Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only if made in writing by the party granting it.

29.7 Severability

Except as specifically provided in Section 28 regarding arbitration, if any provision of these Terms is found invalid or unenforceable, it will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

29.8 Order of Precedence

If documents governing the Services conflict, the following order generally applies:

1. a written Order or Statement of Work expressly stating that it overrides these Terms, solely as to the stated subject;

2. any applicable data-processing terms expressly agreed by the parties;

3. these Terms; and

4. other policies incorporated by reference.

29.9 Entire Agreement

These Terms, together with applicable Orders and other agreements expressly incorporated by reference, constitute the entire agreement between Customer and RRM concerning the Services and supersede prior or contemporaneous proposals, representations, discussions, and agreements concerning the same subject matter.

29.10 Headings

Section headings are provided for convenience and do not alter the meaning of these Terms.

29.11 Survival

Provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, Customer Data deletion, intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, dispute resolution, and general contract interpretation.

30. Contact Information

Questions regarding these Terms may be directed to:

Rock Ridge Media LLC
329 Lake Side View Lane
Suite 221B
Saint Peters, MO 63376

Email: support@rockridgemedia.com
Phone: +1 (636) 378-3337

Copyright or DMCA notices should be directed to RRM’s registered designated copyright agent using the contact information published for that agent.